Refund Policy

Effective Date: December 1, 2024

Cancellations

1. General Refund Policy

Refunds are available for defective or damaged products reported within 3 business days of delivery.
Personalized and custom-branded items are non-refundable unless there is a manufacturing defect or shipping damage.

2. Refund Process

Step 1: Contact us by emailing Info@justforu-gifts.com within 3 business days of receiving your order. Provide your order details, a description of the issue, and photos of the defective or damaged items.
Step 2: If the issue is approved for a return, you will receive a return authorization and instructions for shipping the items back to us.
Step 3: Refunds will be processed within 3 business days of receiving and inspecting the returned items. Refunds are issued to the original payment method.

* Just For U Gift Baskets reserves the right to refuse a refund if the returned items are not in their original condition and packaging.

3. Refund Process for Third-Party Products

Products fulfilled by third-party companies (e.g., branded gourmet items or specialty gifts) are subject to the specific refund policies of those companies.
Process:
- Contact us to initiate the return process. We will coordinate with the third-party provider to assess your claim.
- Refunds or replacements for third-party products are only issued after the third-party provider confirms eligibility.
- Processing times for third-party refunds may vary based on the provider’s policies and return procedures.

4. Non-Refundable Items

Perishable goods food items cannot be returned due to health and safety regulations.
Sale or Clearance Items: These are final sale and not eligible for refunds.
Customer Damage: Products damaged due to improper handling or misuse by the customer are not eligible for refunds or replacements

5. Shipping

Shipping costs for returned items are the responsibility of the customer unless the return is due to our error. (e.g. incorrect or defective items).
Shipping Delays: Refunds are not provided for shipping delays caused by third-party carriers or circumstances beyond our control.

Questions? Contact us at:
Email: Info@justforu-gifts.com